Skip to main content

How to find and send log files for investigation in case of Video Sharing 4 technical issue.

On this page

    To find the log file, please follow the steps below:

     

    1. Navigate to the folder where your Video Sharing 4 is installed and right click the application and choose "properties"

    VSlog4.1.png

     

    2. Click on "Open File Location" button.

    VSLOG4.2.png

     

    3. Create a new folder inside the Video Sharing 4 folder, call it "VS4LogFiles".

    VSLOG4.3.png
    VS4LOG4.4.png

     

    4. Choose (with CTRL + left click) "Application.Log", "ApplicationEncoder.Log", "Encode.Log", "LogDownload.txt", "Operations.Log", "WS.Log" and copy-paste them to the created "VS4LogFiles" folder.

    VSlog4.5.png
    VSLOG4.6.png

     

    5. Navigate to "Data" folder and copy "LogUpload.txt" and paste it to the created "VS4LogFiles" folder.

    VS4LOG4.7.png
    VSLOG4.8.png
    VSLOG4.9.png

     

    6. Make sure that all 7 aforementioned Log files are in the created folder.

    VSLOG4.10.png

     

    7. Navigate back to the Video Sharing 4 main folder and right-click the created "VS4LogFiles" folder and choose "Compress to Zip and email".

    VSLOG4.11.png

     

    8. Add Support@geniussports.com as the receiver and data@cev.eu as CC. Describe your issue shortly in the subject and write a more detailed explanation in the e-mail body. Send the e-mail.

    VS4Log4.12.png