The customer have bought a new C&S licence for Windows or Mac, but gets activation error.
- The device has to be connected to the internet and Antivirus or Firewall has to be disabled for the activation time.
- Launch the installation as administrator (right click on the setup file and select ‘'run as administrator’'). If the problem persist, uninstall Click & Scout, disable antivirus and install the software as administrator. Once installed, please restart the device. If you are using ‘'Avira’' antivirus, you might need to uninstall it.
- If it doesn’t work, please send c2v file to volleyballsupport@geniussports.com.
To get the file please follow this path on your PC:
Run the software -> click on offline activation -> c2v
Wait for the following instructions from Volleyball Support.