What does the data upload failure look like?
In a successful scenario, the message “Match data successfully sent” should be received after clicking on “Upload”.
| Data uploaded successfully | Data was NOT uploaded successfully |
Common issues and workarounds
The roots of the issue might be different:
- Internet,
- Windows,
- Firewall,
- Device setting, etc.
1️⃣ One of the common issues is Internet connection. We suggest trying to connect the computer to a different network, and later, trying to upload the match again.
2️⃣ Run the “connection test” to see if it recognizes an issue that blocks the match from uploading. Please check the 📄Connection test article.
3️⃣ We also suggest using another device for uploading matches in case it’s a computer or system issue.
4️⃣ Export a .dvw file to open it on another device. The are 2 ways it can be done:
- Find .dvw file following the path C:\Data Project\Data Volley 4\Seasons\My Season\Scout
- Use the “save us” option in the scout window and choose the preferable save location.
5️⃣ Install the Data Volley on any compatible computer and open it.
Steps to re-upload the match
1️⃣ Open Data Volley 4
2️⃣ Click on Import
3️⃣ Choose .dvw file
4️⃣ Once the match will appear in the list, click on the match and the match window will open.
5️⃣ Click on a game on top of the screen to see the match scouting window.
6️⃣ Use the “Media Plugin” to upload the match again by clicking on the "Upload" button.
What to do if any of the above suggestions don't help ?
The email should have:
- the match dvw. file
- and the Log file, which can be retrieved from C:\Data Project\Data Volley 4\Log.