What does the data upload failure look like ?
In a successful scenario, you should get the “Match data successfully sent” message after you’ve clicked the “Upload”.
All other scenarios mean the data wasn’t uploaded successfully to the CEV database.
Example:
The root of the issue might be different (Internet, Windows, Firewall, device setting, etc).
One of the common issues is Internet connection. We suggest trying to connect your computer to a different network, and later, try to upload the match again.
You can run the “connection test” to see if it will recognize an issue that blocks the match from uploading. Please look at this article about performing a “connection test”.
We also suggest using another device for uploading matches in case it’s a computer or system issue.
You need to export a .dvw file to open it on another device.
The are 2 ways it can be done:
1. Find .dvw file following the path C:\Data Project\Data Volley 4\Seasons\My Season\Scout
2. Use the “save us” option in the scout window and choose the preferable save location.
Install the Data Volley on any compatible computer and open it.
To re-upload math, please follow these steps
1. Open Data Volley 4 → Import → Choose .dvw file → Match will appear in the list → Click on the match → Match window opens
2. Click on a game on top of the screen to see the match scouting window.
3. Use the “Media Plugin” to upload the match again by clicking on the "Upload" button.
What to do if any of the above suggestions don't help ?
If any of the abovementioned suggestions don't help, please send us a support request to 📩 volleysupport@geniussports.com by adding a match dvw. file and the Log file from C:\Data Project\Data Volley 4\Log to an email.