Before the Match
2. Open the app
3. Open a match by adding License Number
1. Go to Settings
2. Select Licensing
3. Write down the license number on the pop-up window and click on "Add" (The license number should be provided by the tournament organizers/supervisors)
4. Click on Continue
1. Once creating or opening a match you will have to run System Check. Please select Connection Type and Run the test. Hard-wire connection is mandatory.
Every item of the system check should have a green check mark, this will guarantee that everything is good from a technical perspective.
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If you open a game with a license, some of the fields on the Match Information tab will be filled out. You have to make sure you fill in the rest of the fields (marked in red) or the form will throw a validation error and the user will not be allowed to proceed to scoring.
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You can navigate through the other pre-game tabs at the bottom left. The tabs will have a different color (red font) if there is missing information.
In the Players tab, you will be able to see the list of players and select team captain for each of the teams, by clicking on the C in front of the desired player.
- When all of the steps have been completed you can click on the SAVE & NEXT button.
First, choose which team won the coin toss and if they decided to serve/receive or select the courtside. Then, you have to input the opposite selection from the team that lost the coin toss.
The scorer will have to collect signatures from the team captains.
*The team captain may be changed during the Coin Toss procedure as per the following picture:
- This is followed by the lineup selection window to confirm the players on the court, the player selected in a colored card will be the first to serve in their team. (Before confirming lineups please be sure lineups are correct as incorrect team order will result in incorrect order for all the sets).
During the Match
- Bear in mind each action should added by following the referee's decision, if something is not clear, make sure to ask.
- Remember to check that the Connection Status icon is displayed green, if the icon is being displayed red please check your internet connection. Once the connection has been regained webcast icon should go green once again.
In addition to everything described above, please take a look at the different support articles that describe each of the match workflows related to regular updates:
Rally Workflow
Timeout Workflow
Protest Workflow
Formal Warning Workflow
Penalty Workflow
Challenge workflow
Medical Assistance Workflow
Note: Be very careful at the time of adding any match action, the reason being that editing and correcting actions might require some time and expertise which might take your attention out of the ongoing new action.
The biggest recommendation to take into account during match updates is to be mindful of the score at all times and, more importantly, to make sure that the score is correct BEFORE ending each set. Clicking on the button "end set" effectively confirms the score, the software won't allow you to edit any points after you've clicked that button, so if the score is incorrect you won't be able to fix it.
After the Match
- Before clicking on end match be sure that the score and everything are correct as the system will not let you edit/modify anything.
- Once the match has ended the scorer will need to confirm the score and finalize the match. Please be extra careful at the time of finishing each set, but especially the final set and the end of the match. Once you've finalized the match you will no longer be able to make any adjustments to any match actions.
- The scorer will be prompted to continue to sign off and will need to collect signatures from both captains and 1st referee. (If two referees were added for the match, then both referee's signatures are needed)
The scorer will once again need to confirm the final score
Once the scorer has confirmed a loading to the cloud window will pop up (Data Publish).