Before the match
1. Ensure your computer meets the minimum requirements for the ESS software to run on your machine. Always use the latest version of ESS available (update the software when prompted) and, in addition to that, we strongly recommend that the device used for ESS scoring is connected to the internet via Ethernet cable or, if using Wi-Fi, that the computer used for scoring be the only concurrent user of the network. Indoor e-Scoresheet can be downloaded from here.
2. Please make sure that the ESS connection is checked before all matches. CEV's rule is that this check needs to be done 1 day before the match to verify that the match information and its connection to the server is running as expected. Here's a support article on How to check e-Scoresheet connection before an official match. Since the "Load an official match" option should be opened only for official match scoring 30-60 minutes before a game starts, you can use the "Load a test match (training)" option for tests: How to load a test match (Training).
3. When first logging in to load an official match, make sure to select the correct federation — CEV Confédération Europeenne de Volleyball — otherwise, you won't be able to log in with your credentials.
4. If, for any reason, you are unable to log in with the account credentials you have been provided, please contact your team representative so that they can help you check those credentials, otherwise, try contacting CEV directly for them to help you look into this. As a measure of last resort, notify our support team by clicking the "Send Report" button in the main menu. See the image below.
5. When sending an error report of any kind, please make sure to include all the relevant information about the issue so that our support team can promptly identify the proper way to investigate and escalate it to provide you with a suitable solution as soon as possible. Here's a support article on how to send error reports.
6. If an antivirus error message is displayed by the application when trying to open a match, you will be required to disable the antivirus or whitelist ESS software. Here's a support article on how to proceed when an antivirus error message is received while opening a match. Once this has been done, make sure to re-install the ESS software, you can download the latest version from here.
7. It's important that the option to create a backup file is activated (How to back up a match by using a USB stick) and in use for all of your matches. This is a way to prevent any loss of data in case of an emergency. Make sure to have a USB for this purpose at your disposal connected to the computer at the time of the match. As per CEV's guidelines, you should arrive at your match with 2 USB devices with a minimum of 256 MB storage: one to be used from the beginning and the other one to be used in case of an emergency.
Also, it is recommended to have two different computers available, a main one and a backup, ready to score the match in case something happens. However, the official match can only be opened on the backup (2nd) device if the main device breaks down and cannot be used to scout the match anymore. When changing the devices for official match scouting, make sure that ESS is already closed and disconnected in the main computer before opening ESS on the 2nd computer. Bear in mind that if the previous procedure is not taken into account, this is bound to cause the data to be corrupted and will most likely cause synchronization issues that will end up forcing us to reset the whole match.
This should be avoided at all costs, but in case it is necessary at some point, here's a support article on how to reset data or restart the match.
During the match
1. When already located in the main scoring screen of the match, please make sure that the Live Match tool is enabled. Additionally, Webcast and MSP should be connected, as seen in the image below.
If you encounter issues at the time of enabling the services mentioned above, this will most likely be caused by connectivity problems, so make sure that your computer is properly connected to the internet. If the issue persists, then this may be related to the Firewall settings, try a different connection or set the computer's Firewall settings to manually allow CEV and Genius Sports endpoints. Here's a support article on how to manage Firewall issues in the Indoor e-Scoresheet.
Should the issue persist, please generate an error report as explained above in point 5 of the section "Before the match".
2. In cases where a Golden Set has taken place, please be extra careful to start it and finalize it correctly. It has happened before that the Golden Set is not properly updated and this causes the scoresheet file not to be synced with the CEV database. Here's a support article on how to update Golden Set with Indoor e-Scoresheet.
After the match
If the e-Scoresheet software displays an error message when you're trying to upload the match data, please make sure that there are no issues with your internet connection. If possible, try connecting your computer to a different network and then try to upload the match data once again. In case this doesn't work, please send an error report from ESS where you describe the situation and the steps you have followed so far in trying to solve this on your end. Find below an image of how the system should look after you have properly finished the match and uploaded its data.