ℹ️ Statisticians can now report issues encountered during live play directly to the Genius Sports support team using the Send Error Report feature in the FIBA LiveStats.
To submit an Error Report, please follow the steps below:
1️⃣ Click on the HELP tab located in the top-left corner of the FIBA LiveStats interface. From the dropdown menu, select Send Error Report, as shown below.
2️⃣ To submit an Error Report, enter a valid contact email address in the first field and describe the issue in the Error Description box. Both fields are required. Once completed, the SEND REPORT button will become active - click on it to submit the report. To cancel the process, click on ❌CANCEL.
3️⃣ The report will be sent to the Genius Sports support team for review. You will see a confirmation message once the report is successfully submitted.
⌛Please note that this can take up to 30 seconds.